Yesterday I tried to help someone (another isolated senior) remotely and her Win10 PC has the same problem so I cannot help her. I run five PC's running the same version of Windows 10 and only two of them will load Quick Access. I've been helping a number of folks with their PCs using Quick Assist as I'm reasonably tech savvy. I'm in Montreal and we're still quite locked down because of COVID-19. Has anyone figured out why Quick Assist will load and run just fine on some PC's while on others a rotating animated "loading" symbol just spins and spins but never displays the get help / g ive help interface? If anyone can offer any help is solving this problem I would be very grateful !!
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